Error Resolution

    If you believe that your account was improperly charged or entitled to a refund, take a copy of your sales receipt or statement to the location at which the transaction occurred. For other problems or questions, contact the Tiger Card Office.

    If an error is noticed on the receipt or statement, visit the Tiger Card Office no later than thirty (30) days after the error appears with documentation at Webb Hall 125.

    The Cardholder should furnish the following information: (a) Cardholder name, (b) Cardholder number, (c) a description and dollar amount of the transaction in question, and (d) an explanation of the discrepancy.

    The results of the investigation should be available within ten (10) business days of notification; however, if more time is needed, the investigation may take up to forty-five (45) days. If no error is found, a written explanation will be provided within three (3) days after the close of the investigation. Copies of the documents used during the investigation may be requested.